Toolbar


Communicator Toolbar


Organize Icons


Organize Icons
  • User image
A user-defined image that is displayed on the user’s profile.
 You can change your avatar image by clicking on your current avatar and a new window will appear with avatar settings. Browse for the image from your computer and set the preferred image options.
 Communicator now supports higher resolution avatars, allowing users to set up any resolution between 256×256 and 512×512 pixels
  • Reset Profile picture to Default
In Communicator this new feature enables users to reset profile picture to default :(no profile picture). When a user clicks on their avatar in Personal: Information dialogue they are presented with a message box so they can choose: if they want to change their avatar or to reset to the default one. Note that if: the user has no avatar, no message box is presented, since then their only: option is to set another avatar (or cancel).
Profile picture Reset
  • Username
A user-defined name is shown in your chat conversations.
  • Missed Calls
Displays any missed calls or reads No Missed Calls.
  • Status and Status Message
If left-clicked, a menu will open. The user will be able to choose his availability: Online, Busy, Do not Disturb, Away, and/or Offline. In My Settings -> Status, users can set their personal messages or news and upload their profile picture.
  • Phone
Opens a softphone window next to the Communicator main window.

 

  • Voice Conference
Opens a Voice conference window next to the Communicator main window.
  • Group Chat
Opens a Group Chat window next to the Communicator main window.
  • Voicemail
Opens a Voicemail window next to the Communicator main window.
  • Fax
Offers the choice to send a fax or view received faxes. Based on your choice, an additional window will open next to Communicator.
  • Surveillance Camera
Opens up a Surveillance Camera preview. This option will work only if you have your surveillance camera set up on the IP address in Tools –> Preferences –> Video –> Surveillance Camera.
  • Online Self Care
In order to login to Online Self Care, point your browser to http://$IPADDRESS/ (For Example: http://192.168.1.1/)
  • Email: The email address assigned to the extension
(ex. The provided email address is used as a username for logging in to Online Self Care
(e.g. [email protected]))
([a-z] [0-9] [@_.-])
  • Password: Password assigned to the extension
([a-z] [0-9] [@_.-])
  • Parked calls:
Once a call is parked, it can be picked up by anyone at any location by dialing the parked extension.
 In the PBXware there is a default parking lot defined in Access Codes. When a user presses the “Park” button inside the call window in Communicator 5.3, they are presented with a drop-down so they can choose a lot to park.
  • Search
Opens a Search panel below the toolbar. Type the name of the contact that you wish to locate in the search panel.
  • Settings
Opens a Preferences window. Refer to the Preferences chapter for detailed instructions.
  • Help
Redirects to our official website: www.bicomsystems.com. Additional documentation and guides are available on our official website www.bicomsystems.com If you still have any questions, please feel free to contact our support department.
  • Icons for modules
Inside Communicator can be personalized. The phone icon must be there in the first place and the next 3 can be defined by the user. To edit the menu on the right upper side of the Communicator and choose to Organize icons.
 Inside the Organize module icons window, arrange icons as desired with simple drag and drop.

Personal Dialer

Personal Dialer


Personal Dialer


Personal Dialer enables users to load a CSV file inside Communicator 5.3 and to dial numbers from that file one after another. This is useful for people who dial the same list of numbers every day, so they don’t have to copy-paste each number. When you open the Personal Dialer module, you are presented with this window:

After loading a file first line from the file is shown in the “info” section, so a user can have a preview of the file structure. Then they have to select the phone number column, so Communicator 5.3 knows what to dial. Optionally they can choose an identifier column that is useful for labeling numbers with a name.

For example in the file:

  • 101, Joana Smith, Street A Miami
  • 102, James Tartos, Street B London

The first column would be a number, and the second would be an identifier(person name, company name etc.). This identifier is used in “Current Call” and “Next Call” labels so a user can have an idea who is going to be dialed next. After he presses “Start” Communicator 5.3 proceeds to call the first number from the list if there are no other calls at the moment. Numbers are being dialed one after another, but a user can pause the dialer at any time if they want to. Dialing is finished after the end of the list is reached, or if a user finishes dialing.


Destinations and Communicator Modules


Right Click

The communicator can place a call to any system destination, for example, extensions, queues, conferences, voicemail, system calls, or parking. Calls can be placed with a drag-and-drop motion from one extension to another, or directly from the phone display to the extension, for example. Right-clicking on a contact name offers more possible actions regarding the selected extension.

This way the user can:

– Make a call from Communicator
– Make a Video Call from Communicator
– Chat with the selected contact
– Send an email to contact
– Block the selected contact
– Call the selected contact On Available
– Check Voicemail
– Monitor calls
– Add the selected contact to ‘Favorites’
– See more information about the contact
– See a chat history with the selected contact
– Re-request subscription

Placing Phone Calls


Placing Phone calls


Live call


Call Monitoring

1. Open Phone module

  • Click on the Phone module icon to show the Phone module.

2. Dial entering the phone number

  • Use the Phone module dial keypad or keys on your keyboard to enter the phone number you want to dial.
  • Click on the Dial icon to place a call.

PCI compliance

The user is on a phone call with an agent, and the caller needs to perform a payment, he needs to say his credit card obviously. Agents “turn on” an option in Communicator 5.3 that will detect DTMF from the caller, and enter them into a text field by “simulating keypress” with DTMF digit. This way caller does not “send credit card” by voice, but rather through DTMF, straight into the field on a
website for payment. Inside the call window, there is an icon for activating this feature. After activating, DTMF that other side inputs are written wherever your cursor is positioned. You can stop receiving remote DTMF by either pressing the icon again, clicking on the “Stop Remote DTMF” button, or by ending the call.

Show entered DTMF

The new feature is Show entered DTMF, but many devices do not handle it well. So when the user is entering DTMF in Deskphone mode, nothing basically happens visually nor audio notifications are present. What we could do to improve is to display entered DTMF on the screen at least, something like Telephone app does (see images, we dial voicemail and press 0199 on the keyboard, we do not hear
audio notifications but we see it on screen).

3. Dial with Drag and Drop

  • With your mouse click and hold any contact from the contact list, then drag the selected contact from the Communicator list to the phone module area, and Release (Drop) the contact.
  • Click the Dial button to place a call.

Live call

4. Transfer options:

  • Blind/transfer to a phone number: Type in some number (i.e. mobile phone) and transfer the call to it.
  • Transfer to another ongoing call: If a user has 2 or more active calls, he can transfer the calls from one to another. One simple scenario is:

A Communicator user is talking to John Doe. He receives a call from Allison Smith while speaking to John Doe. The Communicator user is now able to add Allison Smith to the existing call with John Doe and all 3 participants will now hear each other.

When trying to transfer a call via Communicator 5.3, when choosing a contact from your list you can now see the google and outlook contacts in dropdown list.
Also, users can press enter to confirm transfer (previously pressing enter cancelled transfer dialogue which was confusing).

5. Switch phone

  • During a live call, you can use the Switch Phone button to initiate ringing across all registered devices so the user to continue the call on another device. A perfect example would be switching from your desk phone to your mobile when you need to leave your office but would like to continue your call.

6. Call Monitor

If your administrator enables Call Monitor on your extension in PBXware Enhanced Services, you will be able to listen to any call in real time. When a call is placed, right click on the user that is on call and choose Call Monitor. You can escalate from silent monitoring to “barging in” to speaking with all parties.

Call Monitoring

 Phone



Communicator Modules
Communicator Modules

The phone module area where information about possible missed calls is shown.

  • From the phone module you can set up office and mobile phones by clicking the settings icon next to missed calls information.
  • Select your audio device by clicking the headset icon. It points to the Preferences->Phone->Audio devices section where you can choose which Input, Output, and Ringtone device to use.
NOTE: In Communicator 5.3 default ringtones are different for inbound and outbound calls when using softphone.
Before it was the same ringtone and it was hard to distinguish whether it was an inbound or outbound call.
  • A green (or eventually red) circle shows the Phone module connection status. If green is shown, the Phone module is connected and the user can place calls. If a red circle is shown, the Phone module is not connected and the user is unable to place a call, in which case the user should contact their system administrator.
  • The attachment sign is used to attach the phone module to the PBXware window.
  • In the Phone module you can see which phone mode is set by default. If you have selected both modes, click on the dropdown menu and switch to another mode. Next to this dropdown there is a DND icon with the option to set your status to Do Not Disturb.
  • Phone module area where a contact is shown after the Drag-and-Drop action.
  • Phone module area where a dialed contact’s phone number is shown.
  • Speaker volume tuner. Adjust the speaker volume by moving the slider up or down. Do not increase volume more than needed because it can induce hearing loss.
  • Microphone volume tuner. Adjust the microphone volume by moving the slider up or down.
  • Phone module dial keypad. Used for entering phone numbers.

Users are able to block caller ID directly from Communicator.
Two options are available: “Hide Caller ID” and “Hide Caller ID for next call only”.

If option is selected, the icon marked in next screenshot will change color until the call is
finished.

 

Voice Conference


Voice Conference
  • Plus sign used to invite a contact using his landline or mobile number.
  • The attachment sign is used to attach the phone module to the PBXware window.
  • Select a box to choose from a conference room
  • The Voice Conference module area where contact is shown after Drag-and-Drop.
  • To remove a contact from a Chat Group, click
  • Click on Start button to start the Voice Conference.
  • Click on Close to close the Voice Conference.

The conference can be created from the dropdown list, Instant and Predefined conferences can be selected.

  • Instant conferences – User can create conferences by adding one or more people to ongoing calls. With this option, you can add extensions or any number available from your contact list.
  • Predefined conferences – Users can join predefined conference rooms and add other participants.


Chat in a Group

Add user(s) to an existing chat conversation
Button in top bar of the chat module “Add users into this chat” add participants in existing
chat.

Chat
Group Chat

1. Open Group Chat module

  • Click on Group Chat module icon to show Group Chat module.

2. Group Chat with Drag and Drop

  • With your mouse click and hold any contact from the contact list, then drag the selected contact from the Communicator list to the Group Chat module area, and Release (Drop) the contact. Repeat this action to Drag-and-Drop more contacts into the Group Chat.
  • Click on the Start button to start a Group Chat with the selected contacts.
  • Group Chat module area where the name of the module is shown.
  • Attachment sign is used to attach phone module to PBXware window.
  • Group Chat module area where contact is shown after Drag and Drop action.
  • To remove a contact from the Chat Group, click on

 

Voicemail

Voicemail
  • Select a Voicemail message and click  to delete it. Please note, voicemail delete is permanent.
  • Click  to move the selected voicemail message to the old messages directory.
  • Click  to place a call to a contact who left a voicemail message.
  • Click  to save a voicemail file to the disk.
  • Click  to play the selected voicemail message.
  • Click  tab to show new voicemail messages.
  • Click  tab to show old voicemail messages.

 

Agent panel (available only in Communicator Agent edition)

Agents

Agent Panel
  • Search agents:
Search can be based on agent’s number or name.

 

 

Settings

1. Agents:

Agent Panel Settings
  • From drop down list, user can select the following options:
Show only agents from my queues
Show all agents
Show custom selected agents
  • Show offline agents:
Click on check box for this option in case you want to see offline agents.
  • Agent panel always on top:
Click on check box for this option in case you want to set the agent panel always on top.

2. Queues

Settings Queues
  • The following display options are offered:
Show my queues only
Show all queues
Show custom selected queues
  • Agent panel always on top:
You will use this option in case you want to set agent panel always on top.

3. Alerts

Alert Settings

  • Max wait time (MWT)
Threshold (minutes): Select or enter the number which will represent Threshold in minutes.
Refresh time (seconds):
Select or enter the number which will represent Refresh interval in seconds.
  • Alert options
Alert interval (minutes):
Select or enter the number which will represent interval in minutes after which alert will repeat.
Show popup for alerts
Click on check box if you want to show popup for alerts.
Alert me for my queues only
Click on check box if you want to receive alerts only for agent’s queues.
  • Turn off alerts in Agent edition for callers waiting more than 7 minutes in a queue.
  • Agent panel always on top
Click on check box for this option in case you want to set agent panel always on top.

Queues

  • Search queues:
Search queue based on queue number or queue name.
  • Alerts:
Clicking on “Alert” option, list of alerts is displayed. Here you can delete alerts, or change already configured options for alerts in Settings section.
  • Settings:
This option is same as Agent Settings.

Hide Agents/Queues

This option is used if you want to see only one of the Agent or Queue section. For example, in case you want to display only Agents, you will click on “Hide Queues” option.


Placing Video Calls


Initiating Video Call

To place a video call, right-click on a Communicator contact and select Video Call from the drop-down menu.

 

Sending Fax

Send Fax


New Fax
Fax Caller ID
Fax

1. Outgoing faxes

  • Click on the Fax module icon, then select Send fax to open the Fax module.
  • Read the information message and click the OK button.

PDF file:

  • Enter the path or browse for a PDF file that you wish to send using the icon.

Information that you enter in the Send Fax wizard will be displayed on the Fax cover page if you choose to send a cover page.
In the Send Fax window you can see two sections, To and From.

TO Section

  • Name:
Enter the name of the recipient. For example, Tim Barr.
  • Fax:
Enter the phone number to which you want to send your fax, for example, .
  • Phone:
Enter the phone number of the recipient.
  • Email:
Enter the recipient’s email.
  • Company:
Enter the recipient’s company name.

FROM Section

  • Name:
This field will be automatically populated with your Communicator username.
  • Caller ID:
Caller ID is a drop-down menu with the list of caller IDs allowed for an extension. Caller IDs are added from the PBXware GUI.
  • Fax:
Enter your fax number.
  • Phone:
Enter your phone number.
  • Email:
Enter your email.
  • Company:
Enter your company’s name.

Additional information like comments and status can be entered also.

When sending fax user is presented with a “Sent X of Y pages” so fax sending progress is more detailed. This feature affects only the server side, so it should work with old Communicator and 5.3 as well.

2. Incoming faxes

  • Show list of all received and pending fax documents.

 

Supervisor panel (available only in Communicator Supervisor edition)

Supervisor Panel

Toolbar

1. Show users

If you click on this option, your Communicator will appear.

2. Full Screen

Click on this option if you want your supervisor panel to be on whole screen. With your second click on this option, you will restore your screen size to previous size.

3. Slide Show

When you click on this option all content of “Wallboard” will be displayed as a slide show. With second click on this option, slide show will stop.

4. Zoom In/Out

This options can be used to increase/decrease font size for content of all sections except “Wallboard” section.

5. Default size

This option restores font size to default size.

6. Preferences

Preferences
  • General
    0
Service level:
Select time in seconds (ex. 10)
Wallboard Options – Slide Show Timeout:
Select timeout for slide show (in seconds).
Change font:
For large TV displays, it can be useful to setup appropriate font size and style for Supervisor panel. by clicking on this option, you can change the font and style.
Select default font:
Switch to the default font and style.
Launch Supervisor panel automatically on application Login:
If you click on check box for this option, after supervisor logs in, supervisor panel will automatically be shown.
  • Alerts
Alerts
  • Flash Agent in Not Ready state after:
Choose time in seconds when alert will flash if agent is not ready.
  • Alert me when more than specified number of Agents are Not Ready:
Choose number of Not Ready agents after which the alert will popup.
  • Alert me when Service Level is below:
Choose percent of service level after the alert will popup.
  • Alert me when a new message is received
Click on check box to enable this option.
  • Alert me when a new assistance request is received
Click on check box to enable this option.
  • In case of an alert play system sound beep
Click on check box to enable this option.
  • In case of an alert bring application
Click on check box to enable this option.
  • Queues
1. Overview
Queues Overview
  • Show the following queues:
Select the queues you want to be displayed in Queues module.
  • Show the following fields:
Select the field you want to be displayed in Queues module.
  • Select all
Select all queues/fields if you want all queues/fields to be displayed in Queues module.
  • Clear all
Click on Clear all queues/fields if you don’t want to any queue/field be displayed in Queues module.
  • Show all queues
Click on check box for this option to display all queues.
  • Show all fields
Click on check box for this option to display all fields.
2. Wallboard
Queues Wallboard
  • Show the following queues:
Click on check box next to a queue you want to be displayed in Wallboard module.
  • Show the following fields:
Click on check box next to a field you want to be displayed in Wallboard module.
  • Show all queues
Click on check box for this option if you want all queues to be listed.
  • Show all fields
Click on check box for this option if you want all fields to be listed.
  • Select all
Click on check box for this option if you want all queues/fields to be displayed in Wallboard module.
  • Clear all
Click on check box for this option if you want to uncheck selected queues/fields.
  • Agents
Agents
  • Specify which agents to show:
Select which agents will be shown in Agents module.
  • Specify which SIP/IAX members to show:
Select which SIP/IAX members will be shown in Agents module.
  • Select all
Click on check box for this option if you want to select all agents or SIP/IAX members.
  • Clear all
Click on check box for this option if you want to uncheck selected agents or SIP/IAX members.
  • Show all agents and members
Click on check box for this option if you want to show all agents and members.
  • Threshold
Threshold
  • Field:
Various field are displayed, such as: Calls Offered, Calls Unanswered, service Level (%), etc.
  • Threshold value:
Set the value for particular event.
  • Color:
Used to define which color should be used for a particular event if the number is larger than zero.

Modules:

Queues
Queues

The QUEUES module displays a list of all queues that the user (supervisor) has permissions to monitor.

The following list shows the following information in real-time:

  • Total calls for the current day (calls offered)
  • Calls answered for the current day
  • Calls unanswered for the current day
  • Calls waiting
  • The following items apply for any type of agent (static, dynamic or callback):
  • Members idle
  • Members busy
  • Members paused
  • Average Wait Time (AWT) for the current day (in seconds)
  • Maximum Wait Time (MWT) for the current day (in second)
  • Calls Answered (%) for the current day
  • Calls Unanswered (%) for the current day
  • Service Level (%). This field is calculated as the percent of calls that have been answered within a specified period of time.

This can be configured in the Preferences window.

Wallboard

The Wallboard module displays agent information in real-time. The Wallboard is displayed in a large format intended for use with televisions or other large screens.
User can choose whether he/she wants to display all queues or specific ones, and whether he/she wants to display all real time information or specific ones.

Which real time information user wants to display can be set in Preferences.

Wallboard
  • Call Offered:
Displays the number of total calls received during an outgoing work day.
  • Call Answered:
Displays the total number of answered calls during an outgoing work day.
  • Call Unanswered:
Displays the total number of unanswered calls during an ongoing work day.
  • Call Waiting:
Displays the total number of calls waiting in the queue to be answered by the next free agent.
  • Members Idle:
Displays the total number of agents currently not busy and waiting for an incoming call.
  • Members Busy:
Displays the total number of agents currently busy.
  • Members Paused:
Displays the total number of agents unavailable.
  • Average Wait Time:
Displays the average amount of time callers must wait to reach an agent.
  • Max Wait Time:
Displays the maximum amount of time callers must wait to reach an agent.
  • Call Answered (%):
Displays the percentage of answered calls during an ongoing work day.
  • Call Unanswered (%):
Displays the percentage of unanswered calls during an ongoing work day.
  • Service Level (%):
Displays the percentage of service during an ongoing work day.
Agents

The AGENTS module shows details about agents that the user has permissions to monitor and that are currently logged in. All types of agents, including static, dynamic, and callback, are displayed here.

Agents
Agents
Agents

The following information is displayed for each agent:

  • Name
  • Extension (agent number)
  • State (busy, paused, etc.)
  • Time in State
  • UID of the Current Call
  • Call Direction
  • Call Type (inbound or outbound)
  • Call Info
  • Login time (how long the agent has been logged in)
  • Login type (static, dynamic, or callback)
  • Assistance Request Icon (appears when a specific agent requests assistance from supervisors)

In Communicator 5.3 agents are able to see other agents pause reason. There is a tooltip over each agent name that shows their current status (i.e. on call, busy, paused etc…).
Same info is available in the agent info dialog (right click – > agent info).

Graphs

The GRAPHS module shows real-time call statistics in the form of graphs.

Graphs

The following information can be displayed:

  • Received calls
  • Answered calls
  • Unanswered calls
  • Average wait time and maximum wait time (AWT and MWT)
Agent Inbound Stats

The Agent Inbound Stats module shows current details for each agent.

The following information are displayed for each agent:

Agent Inbound Stats
  • Agent Name
  • Agent ID
  • Number of Calls
  • Talk Time(Avg/Total)
  • Idle Time (Avg/Total)
  • Logged In Time
  • Not Ready Time
  • Not Ready Counts
  • Login Countsinformation
Queue Calls

The QUEUE CALLS module shows all of the incoming calls all queues that the supervisor has permissions to monitor.

For each call, the user can see the following information:

Queue Calls

  • Call ID
  • Queue Name
  • Queue Number
  • Caller ID
  • State
  • Time in State
  • Position in Queue
  • Estimated Answer Time

The supervisor can preform the following operations for each call if he/she has the permissions to do so:

  • Transfer Call
  • Take Call
  • Spy Call
Inbound Calls

The INBOUND CALLS module shows all calls coming into the system with relevant information about the call.

For each call, the user can see the following information:

Inbound Calls
  • Unique call ID
  • Trunk from which the call came in
  • Caller ID
  • Location: the current location of the call (IVR, Queue, Conference etc…)
  • Location Name
  • Location Number
  • Duration in Location (when did the call entered it’s current location, i.e. queue, ivr, conference…)
  • Total call duration (from when the call came into the system)

The supervisor can perform the following operations for each call if he has the permissions to do so:

  • Transfer Call
Outbound Calls

The OUTBOUND CALLS module shows all calls going out from the system. Users can see who made the call (extension/name/agent) and to what number the call was placed. The supervisor can also see the duration of the call.

Outbound Calls

The supervisor can perform the following operations for each call if he has the permissions to do so:

  • Transfer call
  • Take call (transfer it to his own extension)
  • Spy the call
  • Hang up the call
Alerts
Alerts

The ALERTS MODULE shows all alerts that the user has selected in the Preferences.

 

 

 

 

 

 

Camera

  • Surveillance Camera
Opens up a Surveillance Camera preview. This option will work only if you have your surveillance camera set up in the IP address in Communicator –> Preferences –> Video –> Surveillance Camera.

 

Online self care

Online Self Care

In order to login to Online Self Care, point your browser to: http://$IPADDRESS/ (For Example: http://192.168.1.1/). When you click on the Communicator OSC icon, you are automatically directed to your OSC page.

  • Email: The email address assigned to the extension
(ex. The provided email address is used as a username for logging into Online Self Care
(e.g. [email protected]))
([a-z] [0-9] [@_.-])
  • Password/PIN: The user password assigned to the extension
(ex. This field accepts your Communicator password (e.g.n9h*Caq1Icr))
([0-9])

 

Quick List

Quick List

Quick list buttons enable a quick overview of Communicator, Contacts, Favorites, and Recent tabs.

  • Communicator – Displays a list of all Communicator contacts.
  • Contacts – Displays a list of all saved and imported contacts.
  • Favorites – Displays all contacts that you marked as a favorite.
  • History – Displays log of all recent missed, received, and dialed.

 

 

 

Menu

File Menu

File Menu
  • Log Out
Click on Log Out to log out from active connection(s).
  • Exit
Click on Exit button to log out from active connection(s) and close Communicator application.

 

View

View Menu

1. Chat History

Chat History window
Shows a history of chat conversation with your contacts.
  • Users (field)
List of all contacts the user chatted with.
  • Message (tab)
Displays chat history per date.
  • Delete (button)
Click on the Delete button to delete the selected chat conversation.
  • Delete All (button)
Click on the Delete All button to delete all chat conversations with selected contact.
  • Search (tab)
Users can use the Chat History Search feature to search for a term in the search history.
  • Search for (field)
Enter a term to be searched.
  • User (select box)
Select one particular or all users from the list.
  • Date (select box)
Choose any or a specific date for your search.

2. Departments

  • Show a list of company departments at the bottom of the Communicator window.

In Communicator 5.3 “My departments” is a new feature in main window departments dropdown list. This way a user can choose to show only users from his departments. Also, login notifications are now shown only for users that are visible in contacts view (users from the selected department). That means if “All departments” option is selected, login notifications are shown for all users, but for example, if “Accounting” department is selected, only login notifications from those users are shown.

Departments

3. Received faxes

Inbound Fax Documents

4. Contacts

You can choose the Communicator users list layout. Choose between Large Icons, Small Icons, and Grid View.
Contacts

5. Diagnostic logs

Diagnostic Logs
Here you can see diagnostic logs with the level of verbosity that you have set in Preferences->General->Diagnostic Logs.

Tools Menu

Tools Menu
  • Fax
Add Fax Printer Automatically
Add Fax Printer Manually
Install Port Monitor
  • Web browser add-ons…
Click on Download web browser add-ons to add the browser add-on which will allow the user to select and dial a phone number directly from a web page. Supported browsers: Internet Explorer, FireFox, Safari, and Chrome.
  • Communicator edition…
Change the Communicator edition.
Changing Communicator editions is not possible in case if “Shared configuration” is enabled.

409px-5.-shared-configuration-business.png”>Shared Configuration

  • Shared configuration
Enable:
By enabling shared configuration, all users on this computer will share same Login account, phone mode and edition.
Account:
E-mail: email address is displayed in this field.
Password: in case that option “Enable” is unchecked, password will be hidden. After you check “Enable” option, option “Show Password” will be functional.
Login Server: Shows IP address of server.
SIP proxy (optional): this field is optional.
Edition: In this option select edition for your Communicator. Current edition is displayed, but possibility to choose between other editions is given.
Phones
Choose which phones you want to use:
Softphone: choose to use Softphone.
Deskphone: choose to use Deskphone.
Polycom: choose to use Polycom phone.
Polycom IP:
In case that user chose Polycom, in this option user needs to provide IP address of Polycom phone.
  • Preferences
Click on Preferences to open Communicator settings. For more about preferences, please visit the Preferences chapter.

 

Contacts Menu

Contacts Menu
Hide non-Communicator users
Additional Contacts Features
  • Sort contacts by status
Click to sort contacts according to status.
  • Sort contacts alphabetically
Click to sort all contacts in alphabetical order.
  • Show only Online users
Click to display only users that are online at the time.
  • Privacy List
Click on the Privacy List to view blocked and hidden users.
–Blocked users
When you block a user, he or she cannot see you ‘Online’ and cannot send messages to you.
–Hidden users
When you hide a user, he will not be in your list of your contacts, but you will be able to search for him.
  • Hide non-Communicator users (extensions).
Enable/disable non-Communicator extensions from displaying in contacts. Managed from PBXware GUI, for every extension default is YES.
  • Show / hide numbers next to contact name in Communicator
Only available in List view, in grid view contact number is shown as tooltip on mouse over.


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